Refund and Cancellation Policy

At Mediakuli Private Ltd (“we,” “our,” or “us”), we strive to provide the best advertising services and customer experience. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are handled for services purchased via our website www.mediakuli.com.

1. Payment Confirmation

• Payments made through our Website are subject to verification and acceptance.
• Service delivery will commence only after successful payment and confirmation from our side.

2. Cancellation Policy

• Before Service Commencement: You may request cancellation of services before the work or campaign has started by contacting us at support@mediakuli.com.
• After Service Commencement: Once services have started (e.g., ad campaigns launched, media placements done), cancellations will not be accepted.

3. Refund Eligibility

• Refunds will be considered only if services have not yet been delivered or started.
• Refunds are not applicable for services fully or partially rendered.
• Refund requests must be submitted in writing via email within 7 days of payment.

4. Refund Process

• Upon approval of a refund request, refunds will be processed within 15 working days.
• Refunds will be made using the same payment method used for the original transaction.
• Any bank charges or transaction fees levied during the refund process will be deducted from the refund amount.

5. Disputes Related to Payment

• In case of any discrepancies or disputes regarding payments, please contact our support team at support@mediakuli.com.
• We will attempt to resolve payment-related issues amicably and promptly.
• For unresolved disputes, users may approach the relevant banking or payment gateway service providers.

6. Non-Refundable Services

• Fees paid for consultation, registration, and non-refundable service fees as specified during purchase are not eligible for refund.
• Any third-party costs incurred on your behalf (e.g., media buying costs) are non-refundable.

7. Changes to the Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated on this page with an updated date. Continued use of our Website and services after changes implies acceptance of the revised policy.

8. Contact Us